FAQS

Please see below for our most frequently asked questions. If you still can't find the answer you're looking for, email us at westendshop@creativegoodsnyc.com

PRODUCT INFORMATION

Is this official merchandise?

Creative Goods Merchandise is the only official merchandise supplier for Hamilton

What are the actual sizes of your shirts?

We use a variety of shirts from different manufactures, so the fit of each shirt will vary by style. Ladies tees in particular are wildly variable depending on the cut of the shirt. If you have questions about a specific shirt, please email us and we’d be happy to give you details. Sizing for a common unisex tee is below. 

UNISEX SIZING:

SIZE CHEST (in.)  BODY LENGTH (in.)
SM 38 28
MD 41 29
LG 44 30
XL 48 31
XXL 52 32


PULLOVER HOODIE SIZING:

SIZE CHEST (in.)  BODY LENGTH (in.)
SM 39 26.5
MD 43 27.5
LG 47 28.5
XL 51 29.75
XXL 55 30.75

Does the product displayed online match the actual product?

Some colors on your computer screen may not exactly match the actual print on the shirt.

SHIPPING AND DELIVERY

What countries do you ship to? 

We deliver to the following countries; Andorra, Austria, Australia, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, and United States.

Do you ship to PO box or Army Post addresses?

Unfortunately at this time we do not ship to PO Box or Army Post addresses.

What delivery options are available?

We have several delivery options available for both UK and international orders. Please visit our dedicated delivery page for more information here

How long will my order take to arrive?

UK delivery times may vary depending on which delivery option is chosen at checkout. Please visit our dedicated delivery page for more information here.

International delivery time is 7-10 working days. 

Where is my parcel?

If you have not received your parcel within the estimated time frame, please email westendshop@creativegoodsnyc.com

What about international duties and taxes?

Please note, duties and taxes may be applicable to any orders outside of the EU

REFUNDS AND EXCHANGES

What is your return policy? 

ALL SALES ARE FINAL. Creative Goods Merchandise does not offer refunds. If you ship product back requesting a refund, the refund will not be issued and you will forfeit the merchandise. 

How do I request an exchange?

Exchanges will only be accepted for a different size of the same product. To request, an exchange, please email us at westendshop@creativegoodsnyc.com, and reference your order number. 

How long does an exchange take?

Exchange time will be dependent on the country you are sending it from. For the UK we estimate one week, for Europe and the USA two weeks.

What do I do if my product is faulty?

If your product is faulty, please email us photos of the faulty product to request a replacement. 

Can I exchange my online order at the Victoria Place Theatre?

All online orders will need to be sent back to our warehouse. We cannot process online returns at the theatre. 

ORDERS & BILLING

Can I order over the phone?

No, all orders must be processed via our website. 

Can I add an item to my order later?

Unfortunately you cannot add items to your order once you have checked out. 

Can I cancel my order?

We may be able to cancel your order if it has not already been sent out. If you would like to cancel your order, please send us an email at westendshop@creativegoodsnyc.com as soon as possible. Please note we cannot cancel your order if it has already been sent out. 

Do you sell gift vouchers?

At this time, we do not sell gift vouchers.

Can I purchase merchandise at the Victoria Palace Theatre without a ticket?

No. The theatre will not permit you to enter the building with a ticket to the performance to purchase merchandise. 

What if my credit card declines?

In the event that your credit card declines, your order will not be accepted. Please try again using a different payment method (another credit card or PayPal).